Extend jtel contact center solutions with Teams integration to benefit from enhanced collaboration opportunities and consistent status. Boost agent availability and achieve customer service excellence
Constantly changing customer demands means that call center operators must frequently adapt and optimise their IT systems. For many, their IT infrastructure has been pushed to its technical limits. As new technologies and solutions have emerged, it has become increasingly difficult to stay one step ahead of the competition. What does this mean for call centers? To stay ahead of the curve and to ensure sustained success, they will need more sophisticated solutions that provide ongoing flexibility, scalability and cost optimisation.
jtel is delighted to be joining our partner, innovaphone – IP Unified Communications specialists – at their very first in-house fair this November. The fair takes place at the innovaphone location in Sindelfingen, Germany.
Maintaining accurate and consistent customer data is a mission critical challenge for every company. Despite this, inconsistencies often occur, particularly between the marketing and sales departments. The way in which customer information was entered, stored and tracked can lead to avoidable expenses - and often to lost revenue.
In many industries, the experience that customers receive is driven by technology. Of course, such technology is changing rapidly, which means that the experiences that can be delivered is also evolving. Organisations must ensure that they keep pace with such changes. As a result, when making investment decisions, managers must choose from a wide selection of solutions.
So, let’s explore some of the key options managers need to consider when seeking to deliver enhanced customer experience in today’s multichannel digital world.
