New Text to Speech capabilities

jtel helps you generate new audio announcements, faster and with ease.

As another innovation, we’ve introduce support for a powerful TTS engine that allows customers to record new announcement files from text. Files are generated offline and delivered as WAV recordings, which can then be added to workflows and IVR prompts.

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Meltdown and Spectre

Towards the end of last year, two new IT security threats, “Meltdown“ and “Spectre“ emerged. In this special email bulletin, we would like to address how these may affect you, and in particular, your jtel System.

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Time to throw away the script?

One of the most interesting of recent developments in the contact center industry has not been technical but rather cultural. For a long time, call center operators have used scripts to ensure consistency of service but, as the industry has grown and expanded, limitations to this approach have emerged.

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Read our new case study! Find out how a leading public-sector organisation enhanced service delivery – and ensured inclusion for the visually impaired.

The efficient delivery of public services is a key issue for many local authorities. They need to ensure the widest possible engagement, while delivering the care and service that their citizens expect. e-Government initiatives are helping to increase engagement, but even while these are taking off, direct communications with citizens remains essential.

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