28 May How the call center industry can benefit from #Cloud Computing
During our participation at CallCenterWorld in Berlin in March of this year, we were able to demonstrate the advantages of cloud-based call center solutions....
09 May JTEL the #WebRTC Click to Call function extends call centre reach
WebRTC is attracting a lot of attention from the telecommunications industry....
15 Apr Trade fair review CCW
JTEL would like to take this opportunity to thank you for the many good discussions at the CCW in Berlin and your interest in our (new) solutions. Our call centre in a box and WebRTC approaches were a particular focus of your interest. ...
15 Apr JTEL in dialogue
JTEL at the ‘Business and Cooperation Exchange’ on 18 April 2013 in Vienna...
11 Apr Something is in the air – WebRTC is coming!
Although spring is still a long way off, at least in terms of the weather, you can already feel a hint of change in the air. You may not have noticed it - but it heralds the arrival of WebRTC. ...
25 Mar Customer self-service for network operators
What has been common practice in IT for many years is still a long way off in telecommunications - openness and standardisation....
05 Mar Press release
JTEL is now bringing the WebRTC revolution to the call centre...
07 Jan Live demonsration at CallCentreWorld in Berlin from the 26th of February to the 28th of February 2013
Europe's leading industry trade fair, CallCenterWorld, opens its doors on 26 February 2013 at the Estrel Convention Center in Berlin. Visitors can expect more than 60 international speakers and 250 exhibitors. ...
01 Oct IROX® – the central nervous system
In call centres, there are a wide variety of constellations of systems, technologies and applications for controlling, measuring and monitoring ongoing operations....
01 May JTEL joins the DVTM
The DVTM represents many of the companies involved in the telecommunications and media value chain. These include service providers, network operators, service providers, resellers, technical service providers, media and publishing houses as well as consulting and debt collection companies. ...