In a joint webcast on the topic of “Clever Contact Center Solutions for Utilities in the Energy Crisis,” jtel and SIEVERS Group jointly presented a whole range of solutions for energy providers....
Your website visitors can make phone calls to your contact center agents without media disruption using the jtel One-Click One-Call plug-in....
Call recording has become a complex task, at least in the EU....
The jtel Academy training platform is born....
The accessible jtel Agent Home for Braille is available for employees who are blind or visually impaired....
Price vs ROI – Flexibility is important when choosing a contact center....
Unified communications expert joins our team and brings insights, knowledge and experience to jtel...
The second edition of the jtel User Group Meeting took place on October 1st and was (hopefully!) enjoyed by everyone....
Enterprise software integration is critical to eliminating data silos....
Digital process transformation is on everyone's lips - connecting different systems to enable efficient data exchange and create more effective, automated workflows....