18 Mar Cross-channel Output in the Call Center
Customers visiting a company's website in search of products sometimes need a little help....
28 Feb From silos to converged enterprises – the importance of CEBPs
Every company uses different applications to manage communications, customer data, accounts, processes, etc....
13 Feb Press release: jtel and ICCC sign strategic partnership to provide enhanced, WebRTC-enabled call centre solutions for the Nordic region
Flexible, future-proof ACD and call centre solutions enable Nordic companies and service providers to...
29 Jan TCustomer Experience According to Plan – the Better Option
Customer experience is a complicated matter....
23 Jan Press release: jtel presents FreeSWITCH GUI and run-time server at Call Center World in Berlin, 18-20 February 2014 Flexible GUI enables service customisation and rapid configuration, improved returns and efficient value creation at
jtel, a leading provider of state-of-the-art IVR and ACD solutions, presents 8-SWITCH, a complete GUI solution for the increasingly popular FreeSWITCH open source telephony platform....
14 Jan Discover the full potential of FreeSWITCH!
FreeSWITCH is an open source telephony platform that is enjoying increasing popularity and can be used for a wide variety of applications....
28 Nov Modern Digital Recording
Voice recordings have been of utmost importance for various companies for many years....
21 Oct Offer your customers the greatest possible variety of channels
Once you have decided what you need a call centre for, the next step is to consider how you want to contact your customers....
14 Oct No matter what you call it: The most important things are customer service and optimal communication
Call centre or contact centre: A change seems to be taking place in corporate customer service....
10 Oct Press release: Preventive measures that set an example for Europe: Code Germany and DVTM FairApp seal
Dr Detlef Eckert, Director at the EU Commission, praises pioneering DVTM measures...