03 Oct CEBP and Personalisation
Computer telephony integration, or CTI, is nothing new - it's been around almost as long as we've been in the industry....
27 Aug JTEL Showcase of 8-Cloud solutions and Call Centre in a Box will be presented at CallCenterWorld 2014
JTEL will also be present at CallCenterWorld 2014 in Berlin, demonstrating the latest cloud-based platforms and applications....
27 Aug The greatest possible ROI for call centre investments is crucial
When setting up a call centre, it is important to understand why you should make such an investment....
14 Aug Changes to the contact centre landscape based on customer satisfaction
Many companies claim to have a clear focus on customer response in terms of corporate communications....
06 Aug Multi-channel strategy in the call centre
It used to be so simple; if we wanted to speak to a company, we picked up the phone, dialled the number - probably that of the branch or office nearest to us - and expected someone to be available....
28 Jul The Monetary Benefits of Cloud-Based Call Centers
There is considerable hype surrounding the “cloud” and a new forecast is released every week....
25 Jul The importance of the right call centre design
Incorporating customer experience into the development process is crucial to the success of outstanding call centre solutions....
01 Jul The evolution of the call centre
We have already reported on various models for call centre solutions in recent articles....
13 Jun Your next call centre? Should it be in the cloud or more traditional in a network? This is not just a question of cost.
We are often asked by our customers about cloud variants and their advantages....
28 May Press release: JTEL announces Call Centre in a Box with WebRTC extensions
JTEL, a leading provider of advanced IVR and ACD solutions, has launched a complete turnkey call centre solution....