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Home > Articles posted by admin (Page 5)

28 Dec Business process integration – bring your call center into the heart of your processes

Posted at 11:11h in Blog
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Since companies across all sectors have increasingly taken advantage of cloud-based offerings, there has been a growing awareness of the potential gains that can be achieved through the integration of solutions and processes....

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28 Dec We had Black Friday and Cyber Monday – were you up to it? Arm yourself for 2018!

Posted at 11:07h in Blog
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For many retailers, this is by far the busiest time of the year....

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18 Dec Is it time to throw away the text template?

Posted at 09:57h in Blog
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One of the most interesting recent achievements in the contact center industry was not technical but, surprisingly, cultural....

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09 Nov Why choose the cloud for your contact center? Find out in an exclusive interview with jtel and NFON.

Posted at 09:51h in Blog
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Contact centres have become a central component in ensuring effective customer service. Until now, however, they have mainly been the preserve of larger organisations. ...

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29 Sep Read our new case study! Find out how a government agency is expanding its service while including visually impaired employees.

Posted at 09:46h in Blog
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The efficient delivery of official services is a core task for many local authorities....

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29 Sep Continuous international growth – new contracts in Spain and Sweden

Posted at 09:45h in Blog
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jtel's growth also continues outside the DACH region....

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29 Sep Investing in our team! jtel can gain a new COO and thus strengthen sales

Posted at 09:43h in Blog
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We are expanding our team to meet the growing need for our solutions....

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29 Sep Building from the inside out – strengthening our team through professional training

Posted at 09:42h in Blog
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While it is of course important to recruit experienced professionals, it is equally important to grow our organization from the ground up....

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26 Jul How can we help you? Tell us what you need!

Posted at 09:39h in Blog
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Our partners are hugely important to our business. They help us to increase our success, win new customers and provide solutions that cover all needs. ...

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20 Jul A2P messaging – traditional SMS is the most important information channel for customers

Posted at 19:18h in Blog
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While private users may have discovered new messenger services, it is becoming increasingly clear that businesses primarily need traditional messaging services to stay connected with customers....

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