01 Oct Customer Knowledge and Technical Development
In many industries, the knowledge and therefore the experience that customers receive is driven by modern technology....
08 Jul Outbound calling made easy with jtel information requirements according to the GDPR
According to the GDPR, the data subject must be comprehensively informed about the data processing when (directly) collecting personal data....
04 Jun Sales partner training successfully carried out
jtel offers its sales partners training on the jtel system for call center solutions at regular intervals....
19 Feb Are you coming to Call Center World this year? Meet us in Berlin
Expand your product offering to delight your customers...
01 May Reverse-skill Routing
What is reverse skill routing? How does it help you allocate agent resources more efficiently to increase productivity and improve service? ...
01 May New “Text to Speech” potential
jtel helps you generate new audio messages faster and easier....
01 May Which communication method satisfies customers?
This topic is huge but fundamentally important for the service experience you offer your customers....
01 May Multichannel online chat
How can you ensure that web chat sessions are fully integrated into your contact center?...
11 Jan Meltdown and Spectre
Towards the end of last year, two new security vulnerabilities, “Meltdown” and “Spectre”, emerged. In this email we would like to inform you about how you, and especially your jtel systems, may be affected. ...
30 Dec Adapt to your needs – one size does not fit all!
The year of our 20th company anniversary is coming to an end and we can look back on many achievements....