06 May We are in! SIEVERS WORLD 2023
Soon, it will be that time of the year again. SIEVERS-WORLD is taking place again and offers exciting lectures and workshops from numerous well-known companies. ...
20 Mar Ender Turing and jtel have signed a partnership agreement. Performance and quality management with AI speech analysis in the contact center.
Ender Turing helps medium and large companies optimize performance and quality management in customer service....
07 Feb jtel Kick-Off 2023
The jtel team trains their shooting!...
06 Feb jtel portal Administrator-Training 04-05.05.2023
The jtel system can be extensively administered....
30 Jan jtel is in the product portfolio of TeleSys Kommunikationstechnik GmbH
As the largest system house in Northern Bavaria, TeleSys has been offering communication solutions, network technology, unified communications and customer/service center solutions for over 25 years....
01 Dec jtel is now the exclusive contact center partner for TELCAT MULTICOM
After extensive evaluation, TELCAT MULTICOM chose jtel as its contact center technology partner....
15 Nov TE-SYSTEMS and jtel enter into a technical partnership. With interop tests for anynode and the jtel system
The jtel system is now available as a node in the anynode SBC via the wizard. This makes configuration much easier, as the most important parameters for the connection are set automatically by the wizard. ...
15 Nov jtel and SIEVERS present Customer Service Solutions for Energy Suppliers During the Energy Crisis
In a joint webcast on the topic of “Clever Contact Center Solutions for Utilities in the Energy Crisis,” jtel and SIEVERS Group jointly presented a whole range of solutions for energy providers....
09 Sep jtel One-Click One-Call – Calls without Media Disruption from the Website
Your website visitors can make phone calls to your contact center agents without media disruption using the jtel One-Click One-Call plug-in....
30 May GDPR-Compliant Caller Opt-in to Record Conversations
Call recording has become a complex task, at least in the EU....