19 Feb Are you coming to Call Center World this year? Meet us in Berlin
Expand your product offering to delight your customers...
01 May Reverse-skill Routing
What is reverse skill routing? How does it help you allocate agent resources more efficiently to increase productivity and improve service? ...
01 May New “Text to Speech” potential
jtel helps you generate new audio messages faster and easier....
01 May Which communication method satisfies customers?
This topic is huge but fundamentally important for the service experience you offer your customers....
01 May Multichannel online chat
How can you ensure that web chat sessions are fully integrated into your contact center?...
11 Jan Meltdown and Spectre
Towards the end of last year, two new security vulnerabilities, “Meltdown” and “Spectre”, emerged. In this email we would like to inform you about how you, and especially your jtel systems, may be affected. ...
30 Dec Adapt to your needs – one size does not fit all!
The year of our 20th company anniversary is coming to an end and we can look back on many achievements....
28 Dec Business process integration – bring your call center into the heart of your processes
Since companies across all sectors have increasingly taken advantage of cloud-based offerings, there has been a growing awareness of the potential gains that can be achieved through the integration of solutions and processes....
28 Dec We had Black Friday and Cyber Monday – were you up to it? Arm yourself for 2018!
For many retailers, this is by far the busiest time of the year....
18 Dec Is it time to throw away the text template?
One of the most interesting recent achievements in the contact center industry was not technical but, surprisingly, cultural....