20 Feb Increased productivity through multichannel routing
jtel's IVR and ACD systems are used by companies to optimize business processes and offer customers optimal service....
28 Nov Customer service – a balancing act
Customer service per se is expensive. If you don't provide it or only provide it to a limited extent, you will be shipwrecked because customers will turn away. It is equally negligent to exaggerate customer service and drive quality towards 100%. ...
04 Sep STARFACE Supports Call Centre Solution from jtel
Karlsruhe, 8.9.2014 - The STARFACE telephone system now supports the call centre solution from jtel GmbH, Munich....
30 Jul jtel-ACD prevented hacker attack. Are they also protected?
Online security is a pressing concern for the CIO community worldwide....
28 Jul Consideration of multi-channel communication in the service call center – essential for efficient operation and reputation management
Today's call centers must be flexible enough to accommodate the growing spectrum of communication channels....
30 Apr Who uses a Call Center?
Since there are different types of call centers, the requirements and needs of everyone involved must be taken into account when implementing solutions with specific functions....
28 Apr The Agile Call-Center
Agile innovation is required to enable contact centers to incorporate an increasing number of interactive channels for customer engagement and to ensure top-notch customer service....
28 Apr Communication technology and the company: An increasingly mixed environment
Communication technology is still considered one of the most important tools for companies....
18 Mar Cross-channel Output in the Call Center
Customers visiting a company's website in search of products sometimes need a little help....
28 Feb From silos to converged enterprises – the importance of CEBPs
Every company uses different applications to manage communications, customer data, accounts, processes, etc....