29 Jan TCustomer Experience According to Plan – the Better Option
Customer experience is a complicated matter....
23 Jan Press release: jtel presents FreeSWITCH GUI and run-time server at Call Center World in Berlin, 18-20 February 2014 Flexible GUI enables service customisation and rapid configuration, improved returns and efficient value creation at
jtel, a leading provider of state-of-the-art IVR and ACD solutions, presents 8-SWITCH, a complete GUI solution for the increasingly popular FreeSWITCH open source telephony platform....
14 Jan Discover the full potential of FreeSWITCH!
FreeSWITCH is an open source telephony platform that is enjoying increasing popularity and can be used for a wide variety of applications....
28 Nov Modern Digital Recording
Voice recordings have been of utmost importance for various companies for many years....
21 Oct Offer your customers the greatest possible variety of channels
Once you have decided what you need a call centre for, the next step is to consider how you want to contact your customers....
14 Oct No matter what you call it: The most important things are customer service and optimal communication
Call centre or contact centre: A change seems to be taking place in corporate customer service....
10 Oct Press release: Preventive measures that set an example for Europe: Code Germany and DVTM FairApp seal
Dr Detlef Eckert, Director at the EU Commission, praises pioneering DVTM measures...
03 Oct CEBP and Personalisation
Computer telephony integration, or CTI, is nothing new - it's been around almost as long as we've been in the industry....
27 Aug JTEL Showcase of 8-Cloud solutions and Call Centre in a Box will be presented at CallCenterWorld 2014
JTEL will also be present at CallCenterWorld 2014 in Berlin, demonstrating the latest cloud-based platforms and applications....
27 Aug The greatest possible ROI for call centre investments is crucial
When setting up a call centre, it is important to understand why you should make such an investment....