26 Apr We are celebrating 20 years of jtel!
20 years is a long time in the IT industry....
01 Nov Nfon (also) relies on the solutions business
[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text css=""]At the partner day, Nfon presented its new solution “Ncontactcenter” and thus its fourth solution offering for the B2B sector alongside Nhospitality, the alarm server NDAKS and Neorecording.[/vc_column_text][vc_separator type="transparent" up="3" down="3"][vc_column_text]Read more[icons size='' custom_size='' icon='fa-angle-right' type='normal' position=''...
22 Feb At the Call Center World 2016 in Berlin, the company jtel, together with Google and more, is presenting purely web-based virtual call center workstations
This year at the CCW (Call Center World) 2016 in Berlin, the company jtel, together with Google and Comm, is presenting purely web-based virtual call center workstations....
19 Feb How WebRTC significantly influences business processes
WebRTC enables real-time communication in any browser....
15 Feb What is Web RTC?
WebRTC enables real-time communication through a set of APIs that web browsers make available....
16 Nov Securing important communication connections for Die Stuttgarter, one of the leading insurance companies with over 100 years of history
Stuttgarter Lebensversicherung a.G. – known throughout Germany as Die Stuttgarter – is one of the leading insurance providers....
30 Jun Call Center with innovaphone – New with the jtel ACD / IVR systems
Innovaphone PBX can also be used with jtel's call center solution with powerful multi-channel functions, live reporting and even deeper integration....
21 Apr Stuttgarter Lebensversicherung (Die Stuttgarter) increases call center efficiency thanks to jtel’s ACD solution
The Stuttgart-based company chooses jtel to update its contact center, optimize call processing and open up new data sources to improve business processes....
20 Feb Increased productivity through multichannel routing
jtel's IVR and ACD systems are used by companies to optimize business processes and offer customers optimal service....
28 Nov Customer service – a balancing act
Customer service per se is expensive. If you don't provide it or only provide it to a limited extent, you will be shipwrecked because customers will turn away. It is equally negligent to exaggerate customer service and drive quality towards 100%. ...