14 Aug Changes to the contact centre landscape based on customer satisfaction
Many companies claim to have a clear focus on customer response in terms of corporate communications....
06 Aug Multi-channel strategy in the call centre
It used to be so simple; if we wanted to speak to a company, we picked up the phone, dialled the number - probably that of the branch or office nearest to us - and expected someone to be available....
28 Jul The Monetary Benefits of Cloud-Based Call Centers
There is considerable hype surrounding the “cloud” and a new forecast is released every week....
25 Jul The importance of the right call centre design
Incorporating customer experience into the development process is crucial to the success of outstanding call centre solutions....
01 Jul The evolution of the call centre
We have already reported on various models for call centre solutions in recent articles....
13 Jun Your next call centre? Should it be in the cloud or more traditional in a network? This is not just a question of cost.
We are often asked by our customers about cloud variants and their advantages....
28 May Press release: JTEL announces Call Centre in a Box with WebRTC extensions
JTEL, a leading provider of advanced IVR and ACD solutions, has launched a complete turnkey call centre solution....
28 May How the call center industry can benefit from #Cloud Computing
During our participation at CallCenterWorld in Berlin in March of this year, we were able to demonstrate the advantages of cloud-based call center solutions....
09 May JTEL the #WebRTC Click to Call function extends call centre reach
WebRTC is attracting a lot of attention from the telecommunications industry....
15 Apr Trade fair review CCW
JTEL would like to take this opportunity to thank you for the many good discussions at the CCW in Berlin and your interest in our (new) solutions. Our call centre in a box and WebRTC approaches were a particular focus of your interest. ...